If you are new to the area or to Tender Care Veterinary Clinic, we would encourage you to bring your pet by the clinic to visit before your actual appointment. Often we find that this helps your pet feel more comfortable and secure on the day of their check-up by helping create a positive first impression at the doctor's office. We understand this may not be possible for all pets, especially cats and other small animals and it is most definitely not required. Making you and your pet feel at ease is a top priority. We recommend your pets have an exam and annual vaccinations at least once a year, every 6 months for older pets, and more often for those with ongoing health issues.
When your pet is due for vaccines or needs to see a veterinarian, we will be happy to set up an appointment for you and will do our best to accommodate your schedule. You can also request an appointment reservation via our website home page. We ask for your contact information when we reserve your appointment and will call to confirm your appointment the day before. We will also ask for a brief summary of the reason for your visit and request any previous medical records for your pet. If you do not have this information or only have incomplete information, we will gladly retrieve records from your previous veterinary clinic(s) and have your pet's medical records transferred to our clinic. We will request their names and phone numbers from you at the time we set the appointment. We will also discuss payment options with you at the time you schedule your visit. Check payments are not accepted from first time clients. You can find a complete list of our payment options here on our website.
When you enter the clinic for your first visit, you will be greeted by our receptionist and we will ask you to fill out some information on your pet so that we can enter him/her into our computer system. We ask that you have as much medical information as possible to be sure we can give your pet the best and most thorough care. We will then weigh your pet and prepare their chart for the doctor to review.
A member of our caring team will accompany you to an exam room where the doctor will do the exam. She will check over your pet's general appearance, eyes, ears, teeth, and skin. She will palpate your pet's abdomen and listen to his/her heart and lungs. The doctor will also administer vaccines and go over any issues your pet has been having at this time. For certain procedures including blood work, nail trims, anal gland expression, or other laboratory and treatment procedures, we may ask to take your pet to the treatment area for further diagnosis or treatment. Larger dogs, especially, may need to come out of the exam room and into the treatment area because we have a motorized lift table which helps the doctor get a better look at problem areas or during routine check-ups.
After the examination and/or vaccines, the doctor will discuss any issues or concerns and explain any medication or treatment your pet needs. You then will be discharged to the front desk area where one of our smiling and friendly receptionists will check you out.
Our goal as your veterinary clinic is to be a trusted, knowledgeable, and caring place for you and your pet. Dr. Harris and the Tender Care staff will do our best to make you and your furry friend as comfortable as possible. Vet visits can be very stressful for your pet. We strive to make a visit to the doctor a pleasurable experience for you both.